Industry Basics
5 min read
What is an MSP?
An introduction to managed service providers, common services, and different operating models.
Career Planning
Explore how MSP work can differ from internal IT; responsibilities and work settings vary by employer.
Role Focus
4 min read
What helpdesk technicians do
An overview of common help desk responsibilities, related skills, and possible role paths.
5 min read
What NOC technicians do
An introduction to network operations work and the systems it may support.
Technical Focus
An introduction to Microsoft 365 administration topics and related technology roles.
6 min read
Introduction to MSP cybersecurity
An introduction to security topics that may be part of MSP services.
Career Skills
5 min read
Preparing for remote technology work
Considerations for remote IT support work; availability and requirements vary by employer.