Introduction to Microsoft 365 administration

An introduction to Microsoft 365 administration topics and related technology roles.

Introduction

This article provides a general overview of introduction to microsoft 365 administration. Details may vary by employer, role, and technology environment.

Key Concepts

Some MSPs use proactive management, standardized tools, or documented processes. The mix of technical and customer-service skills varies by role.

• Some providers standardize tools or processes across client environments.
• Automation may be used for routine tasks where appropriate.
• Documentation can support consistent service and issue resolution.

Next Steps

Explore our Learning Pathways to see the practical topics included in the proposed program.