What is an MSP?
An introduction to managed service providers, common services, and different operating models.
A managed service provider (MSP) delivers ongoing technology services or support to other organizations. The scope of services and billing arrangements vary.
The Shift from Break/Fix to Managed Services
Some organizations use reactive support arrangements, while others contract for ongoing services. The specific relationship depends on the provider and client.
Ongoing service agreements may include proactive monitoring, maintenance, or security work. Services, fees, and responsibilities vary by contract.
Common Services Provided by an MSP
- Remote Monitoring and Management (RMM): Using tools to review the health of computers, servers, or networks; monitoring frequency varies.
- Helpdesk Support: Providing L1/L2/L3 support to end-users experiencing technical issues.
- Backup and Disaster Recovery: Ensuring business data is safe and recoverable in an emergency.
- Cybersecurity: Deploying endpoint protection, email filtering, and security awareness training.
- Cloud Services: Managing Microsoft 365, Google Workspace, and cloud infrastructure.
Exploring MSP Work
Working at an MSP can involve supporting different client environments, networks, and technologies. The specific experience depends on the role, employer, and clients served.
Our MSP Foundations page describes a proposed learning pathway that is still in development.
Published by Ubuntu Channel Alliance • Draft for review