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501(c)(3) Recognition Confirmed Ubuntu Channel Alliance Inc. is officially recognised by the U.S. Internal Revenue Service as a 501(c)(3) tax-exempt public charity, effective September 1, 2026.
We are continuing preparations for our initial South African programme and welcome interest from learners, mentors, sponsors and industry partners.

PlannedCore Requirement

MSP Foundations

The planned starting point for understanding MSP services, service workflows, documentation, and client communication.

Program Preparation Notice

This outline describes intended learning objectives, not an active course or a guarantee of occupational readiness. Final modules, practical environments, and preparation resources will depend on program development and confirmed support. Ubuntu does not award certifications or guarantee vouchers, exam funding, or certification results.

Intended Learning Objectives

Intended learning objectives: explain the MSP service model, document a support request, and understand how service levels and communication guide day-to-day work.

Related Role Examples

  • All Roles

Proposed Curriculum Topics

The MSP Business Model
Service Level Agreements (SLAs)
Ticketing and Time Tracking
Client Communication
Remote Monitoring and Management Basics

Prerequisites

The proposed MSP Foundations pathway has no prerequisite learning pathway. Eligibility and program requirements are still being finalized.

Register Interest for Updates

Join the interest list for program updates. Formal applications and the pathway selection process are not yet available.