How MSP careers differ from traditional internal IT

MSP work can differ from internal IT because providers may support multiple client environments. Responsibilities, pace, and processes vary by employer.

Internal IT vs. Managed Services

In Internal IT, you work for one company. You learn their specific network, their specific software, and support their specific users. The environment is relatively static.

At an MSP, a role may involve supporting more than one client environment. The number of clients and technologies depends on the provider, team, and position.

Common Considerations in MSP Work

1. Technical Agility: The ability to quickly adapt to different environments and rapidly research solutions for unfamiliar systems.
2. Customer Service: Clear communication and professionalism can be important when supporting client users.
3. Documentation and Process: Because you support many clients, you cannot rely on memory. Meticulous documentation and adherence to Standard Operating Procedures (SOPs) are critical.

Getting Your Foot in the Door

Help desk work is one possible entry point. Requirements vary, but familiarity with Windows, networking, Microsoft 365, ticketing, or remote monitoring tools may be relevant to some roles.